Problems can arise however when a doorbell mechanism draws so much power that there s not enough left over to power your ring video doorbell pro.
Ring doorbell night vision stopped working.
Power pro is installed everything else is working fine i have reset the camera.
Your ring pro requires a power source that supplies a minimum of 16 volts ac.
But if night vision is the most important this may not be the best camera for you.
Ring video doorbell night vision stopped working hey lmartoct happy to chime in for marley here.
If the ring isn t working for you there are certainly other night vision camera s you can purchase.
I covered the three infrared lights with black tape turned on the color night vision and the porch light and i get a good picture that way otherwise it s black and white and you cant see anything but shadows with the porch light on or off.
Ring pro works fine for a couple of events and then stops working.
This makes absolutely no sense to me as there is a front yard light on a pole no more than about 5 yards from the doorbell.
It is also possible that if there is a light above the device it is causing too much reflection on the right side stopping the camera.
I did not cover up the infrared sensors with tape.
To check the voltage of your ring pro open the ring app select your ring pro and tap device health.
Now the doorbell will work through the dark hours.
I think this started with the new update to the app.
Not ringing your existing internal doorbell correctly.
If the night vision is still not functioning appropriately after performing a reset and a new setup of your doorbell you ll want to reach out to our support team at one of the numbers available here.
Night vision doesn t work.
To solve this issue the ring video doorbell may not be receiving sufficient voltage.
If your ring doorbell 2 doesn t switch to infrared at night because of a porch light or street light here s a simple fix.
You can check the voltage by opening the ring app selecting ring pro and then selecting device health.
They may not be as high tech as these amazon s advancements especially with the convenience of an app which you can use from anywhere.
For the ring video doorbell to function properly it needs a minimum of 3 900 mv.
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